Terms of Service

About these Terms

These Terms of Service ("Terms") govern your use of wellchina.top and any related services, content, or paid plans (together, the "Platform"). The Platform is operated by Shuangrui CHEN as an individual, together with a small professional team ("WellChina", "we", "our", or "us").

By browsing the Platform, creating an account, or purchasing a paid plan, you agree to these Terms. If you do not agree, please do not use the Platform.

These Terms work together with our Privacy Policy, Medical Disclaimer, Editorial Policy, and Methodology. Together they form the complete agreement between you and WellChina. Where these Terms conflict with the Medical Disclaimer on a medical question, the Medical Disclaimer prevails because it is more specific; for all other questions, these Terms prevail.

The English version of these Terms is the controlling version. Translations into other languages are provided for convenience and have no independent legal effect, except where the mandatory consumer-protection law of your country of habitual residence requires you to be bound by the language version available to you, in which case that version prevails to the extent it is more favourable to you.

Definitions

In these Terms, capitalised expressions have the following meanings:

• "Account" — your registered user account on the Platform.
• "Coordination Services" — the research, scheduling, language, and trip-logistics services provided to users who purchase a paid plan, as described in §6 and at /plans.
• "Material Change" — a change to these Terms that meaningfully reduces your rights, increases your obligations, or changes the price or scope of a service you have purchased.
• "Plan Fees" — the fees you pay to WellChina for Coordination Services (Starter, Navigator, Concierge, or any successor plan).
• "Platform" — the website wellchina.top, our mobile and email interfaces, our chat tools, and any associated services or content we operate.
• "User Content" — any text, message, photo, rating, review, or other material you submit through the Platform.

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1. Who Can Use the Platform

The Platform is intended for international patients researching medical care in China.

Age. You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to create an Account, purchase a paid plan, or otherwise contract with us. Information on the Platform is not directed to children under sixteen (16); see Medical Disclaimer §16.

Republic of Korea. Coordination Services are not offered to users whose primary residence is in the Republic of Korea. Informational content and free features of the Platform remain available for personal reference. Processing of health information you submit through any feature of the Platform is subject to the separate consent requirements described in §9.

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2. What We Are — and What We Are Not

WellChina is an independent medical information and coordination platform for international patients seeking healthcare in China. We are also an editorial publisher: we research, verify, and publish hospital profiles, procedure descriptions, pricing data, city guides, and travel logistics so you can make informed decisions.

For users who purchase a paid plan, we additionally provide Coordination Services: helping connect you with hospitals and their international departments, scheduling assistance, language support, and trip logistics.

WellChina is not:

• a medical provider, hospital, clinic, or licensed healthcare professional
• a medical referral service or medical agent
• a travel agency or licensed tour operator
• an insurance broker or insurance agent
• a visa agent or immigration consultant
• a payment escrow service for medical fees

We do not diagnose conditions, prescribe treatments, perform medical procedures, recommend specific physicians or hospitals, guarantee clinical outcomes, or assume medical responsibility for any care you receive. The full scope of these limits is set out in our Medical Disclaimer, which is incorporated into these Terms by reference.

The medical contract for any treatment is between you and the hospital that treats you. We are not a party to that contract. We do not bill, hold, or escrow any portion of medical fees.

Commercial-relationship transparency. WellChina does not accept referral fees, commissions, kickbacks, or paid placements from listed hospitals, clinics, insurers, or pharmaceutical companies in exchange for editorial coverage, ranking position, or recommendation. Any material commercial relationship that exists with a listed entity will be disclosed on the affected hospital page or in our Editorial Policy, which is incorporated into these Terms by reference and binds our editorial conduct.

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3. Your Account

You may use much of the Platform without creating an Account. Some features — including saving items to your favourites, accessing chat history, and purchasing paid plans — require an Account.

You may create an Account by email and password, by Google sign-in, or as an anonymous session that you can later link to an email. You are responsible for:

• providing accurate, current information when you sign up
• keeping your password and authentication credentials secure
• all activity that occurs under your Account

Notify us promptly at security@wellchina.top if you suspect unauthorised access to your Account.

You may close your Account at any time by emailing us at contact@wellchina.top. After closure, we retain Account and order data for the periods set out in our Privacy Policy.

Suspension and termination. We may suspend or terminate your Account if we reasonably believe you have breached these Terms, applicable law, or the rights of others. Except where law or imminent harm requires immediate action, we will:

• give you written reasons for the suspension or termination, and
• provide a fourteen (14) day window to appeal in writing to disputes@wellchina.top

Pending the outcome of your appeal, we may keep your Account suspended where continued access would create a security, legal, or operational risk.

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4. Acceptable Use

You agree to use the Platform only for lawful purposes and in line with these Terms. You agree not to:

• access the Platform if you are not eligible under §1
• impersonate any person, or misrepresent your identity or affiliation
• submit false or misleading information through any form, chat, or order
• scrape, crawl, or extract content from the Platform by automated means, except for search-engine indexing of pages we mark as indexable
• reverse-engineer, decompile, or attempt to derive the source code of any part of the Platform
• introduce viruses, malware, or any code that may damage the Platform or other users
• use the Platform to send spam, harass others, or distribute unlawful content
• attempt to circumvent any security, rate-limiting, or geographic-eligibility measure
• use the Platform in a way that violates the export-control or sanctions laws of the United States, the European Union, the United Kingdom, or the People's Republic of China

We may investigate and respond to suspected breaches, including by suspending access without prior notice where necessary to protect the Platform or other users.

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5. Content on the Platform

Our content. Hospital profiles, procedure pages, pricing data, guides, design, code, and other materials we publish are owned by WellChina or licensed to us. We grant you a personal, non-commercial, revocable, non-transferable licence to view this content for your own informational use. You may not reproduce, redistribute, or create derivative works without our prior written consent, except for short fair-use citations with attribution and a link back.

Pricing data. Reference prices we display are compiled and cross-checked as described in our Methodology. All prices are approximate, are ultimately set by the hospitals, and may change without notice. We do not add a markup to reference prices. Plan Fees are separately disclosed at /plans and described in §6.

Hospital information. Hospital profiles are compiled from publicly available sources and direct communications with hospitals, as of the "Last reviewed" date on each page. Inclusion in our directory does not constitute endorsement under Article 6 of the PRC Advertising Law or any analogous foreign regulation. See Medical Disclaimer §6.

Your content. When you submit User Content to the Platform, you keep your ownership. You grant WellChina a worldwide, royalty-free, perpetual (subject to your right to request removal under our Privacy Policy), irrevocable to the extent of work already performed, non-exclusive, sublicensable licence to host, store, reproduce, translate, display, and use that User Content for the purpose of operating and improving the Platform and for our internal editorial and analytics work.

You warrant that your User Content does not infringe the rights of any third party and does not contain unlawful, defamatory, or harmful material.

Copyright complaints. If you believe content on the Platform infringes your copyright, email legal@wellchina.top with: a description of the work, the URL where the alleged infringement appears, your contact details, and a statement, made in good faith, that you are the owner or authorised agent. We will review and respond within a reasonable time.

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6. Paid Services and Coordination Plans

We offer paid Coordination Services through service plans — currently Starter, Navigator, and Concierge — described at /plans. The current price, scope, and billing terms of each plan are shown at checkout, and the version visible at checkout controls if it differs from the description in these Terms.

Service classification. WellChina is classified as a professional information and coordination service. Plan Fees are payment for our Coordination Services (research, scheduling, translation, trip logistics). They are not payment for medical care, healthcare facilitation, insurance, travel, or escrow. The medical contract — and any payment for medical treatment — is between you and the hospital that treats you. We do not collect, hold, or escrow any portion of medical fees.

6.1 Payment Processing

Payments for Plan Fees are processed by Stripe, Inc. ("Stripe"). When you pay, your payment-card details are collected and processed by Stripe under Stripe's Terms and Privacy Policy; we receive only the transaction identifier, amount, and plan you purchased. We never see or store your full card number or CVV.

All Plan Fees are denominated in United States Dollars (USD) unless otherwise stated at checkout. If your payment method is denominated in another currency, your card issuer will convert the amount at its own rate; we do not control or warrant that rate. Your card statement will show the descriptor configured in our Stripe account at the time of the charge (currently WELLCHINA).

6.2 Taxes

Plan Fees are exclusive of any value-added tax, goods-and-services tax, sales tax, or similar tax that may be due in your jurisdiction, unless we display the tax at checkout. You are responsible for any such tax, withholding, or duty applicable in your country of residence.

6.3 Refund Policy

We aim to be fair when plans change. The following refund schedule applies to Concierge plans booked for a specific trip date. The version of this schedule visible at checkout controls if it differs from the version below:

For Starter and Navigator plans (which are delivered immediately on purchase as digital research and document outputs), refunds are at our discretion and may be reduced by the value of work already delivered. If you believe a Starter or Navigator deliverable was not provided as described, contact us at disputes@wellchina.top within 30 days of purchase.

Special circumstances.

• Chinese visa denial (where you applied through ordinary channels): refund of Plan Fee less the reasonable administrative costs we actually incurred in preparing your booking, capped at USD 50, on production of the official refusal notice.
• Chinese border refusal: same treatment as visa denial.
• Hospital cancellation (where the hospital you were matched to cancels through no fault of yours): full refund of Plan Fee, plus best-effort assistance finding an alternative.
• WellChina fails to deliver (we cannot dispatch a translator, complete a key task, or perform a material part of the service): you are entitled to a full refund of Plan Fees for unused service days, a pro-rata refund for any partly-performed day, and a goodwill credit equal to ten percent (10%) of the Plan Fee.
• Dissatisfaction with the medical outcome: not refundable — the medical contract is with the hospital and any remedy lies there.

Refunds are issued to the original payment method within 30 calendar days of approval.

6.4 Disputes and Chargebacks

If you have a billing concern, please contact us first at disputes@wellchina.top. We respond within five (5) business days and will work in good faith to resolve the issue.

If you initiate a credit-card chargeback without first contacting us, and the chargeback is decided against you, we reserve the right to recover from you the chargeback fee imposed by Stripe (currently USD 15 per disputed charge) and to suspend your Account pending resolution.

6.5 European Union and United Kingdom users — Cooling-Off

If you are a consumer in the EU or UK, you have a statutory right to withdraw from a service contract within 14 days of conclusion under Directive 2011/83/EU and its UK equivalent.

For Concierge and similar plans, performance of the service typically begins immediately on booking confirmation (we start preparation work). When this is the case, you will be asked at checkout to:

• tick a first non-pre-ticked checkbox to expressly request that the service begin immediately, and
• tick a second non-pre-ticked checkbox to acknowledge that, once we have fully performed the service, you will lose your right to withdraw under Article 16(a) of the Directive

Both checkboxes must be ticked separately by you for the waiver to take effect. If you withdraw before performance is complete, you must pay an amount proportional to the service we have already provided up to the moment you communicate your withdrawal.

The European Commission's Online Dispute Resolution platform is available to EU consumers.

6.6 Modifications to a Purchased Plan

We will not change the scope of a plan you have already purchased except (a) with your express consent, or (b) by offering you a pro-rata refund of the unused portion if a change is required by law, by a hospital's actions outside our control, or by a Force Majeure event.

6.7 No Reseller Status

We are not a reseller of medical services, hospital services, hotel rooms, transportation, or insurance. Where we help arrange any third-party booking on your behalf, we act as your facilitator only; the contract for that service is between you and the third-party provider.

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7. Medical Information, Editorial Limits, and Cross-Border Care

Our Medical Disclaimer is the controlling document on medical questions and is incorporated into these Terms by reference. In summary, and without limiting that disclaimer:

• Nothing on the Platform — including hospital profiles, procedure descriptions, pricing data, city guides, chat conversations, AI-generated text, or User Content — constitutes medical advice, diagnosis, or treatment
• Use of the Platform does not create a doctor-patient relationship between you and WellChina, its team members, or its medical reviewers
• Decisions about your individual care should be made with a qualified physician who has reviewed your medical history
• Never disregard, avoid, or delay seeking professional medical advice because of something you read on the Platform
• We do not guarantee clinical outcomes and we do not assume medical responsibility for care you receive
• Cross-border medical care involves real and specific risks — language, continuity of follow-up, complications during travel, divergent malpractice frameworks — see Medical Disclaimer §7

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8. Third-Party Information, Coordinators, and Translations

Third-party content. Hospital, physician, insurance, visa, and government information shown on the Platform is compiled from publicly available sources and direct provider communications. We make reasonable efforts to verify and date this information, but we do not warrant its accuracy, completeness, or current applicability. Third-party links open external websites whose content is not under our control.

Coordinators and team members. Communications you exchange with WellChina coordinators or team members (in chat, by email, or otherwise) are administrative and logistical in nature. Our coordinators are not physicians, do not provide medical advice, and do not have a doctor-patient relationship with you. Statements by any coordinator or team member that purport to compare, rank, recommend, or endorse a specific physician, hospital, treatment, drug, or medical device are prohibited under our internal policy. Any such statement, if made, is unauthorised, does not bind WellChina, and may not be relied upon. If you believe a coordinator has made such a statement to you, please report it to editorial@wellchina.top.

Translations. Chat translation on the Platform is provided by third-party services (including DeepL) on a best-effort basis. Translated text is not certified medical interpretation. For clinical conversations at a hospital — including informed-consent discussions, pre-operative briefings, and the explanation of treatment risks — you should request a qualified medical interpreter from the hospital or from an independent provider. We do not warrant the accuracy of any machine translation.

AI-generated content. Some content on the Platform may be drafted, summarised, translated, or organised with the assistance of artificial intelligence tools. All such content is reviewed by a human editor before publication where editorial review is appropriate; chat messages translated in real time are not. AI-assisted content does not constitute medical, legal, financial, or professional advice, and may contain errors. Where required by applicable law (including, where in force, Article 50 of the EU AI Act), we identify AI-generated or AI-assisted content with a visible marker.

Insurance and visa. Information we publish on insurance, visas, and entry requirements is informational only and is not an offer, endorsement, or referral. Requirements change; you must verify with the relevant insurer, embassy, or consulate before relying on any specific point.

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9. Privacy and Data Protection

How we collect, use, store, and transfer personal data is set out in our Privacy Policy, which is incorporated into these Terms by reference. In addition to that policy, the following terms apply:

Lawful bases. For users in the European Union and the United Kingdom, the legal bases on which we process personal data are: (a) contract necessity under Article 6(1)(b) GDPR for data we need to deliver the services you have purchased and to operate your Account; (b) consent under Article 6(1)(a) for optional analytics, optional marketing communications, and any sensitive-data processing not strictly necessary for the contract; and (c) legitimate interests under Article 6(1)(f) for fraud prevention, security, and product improvement, subject to your right to object.

California residents may exercise rights under the CCPA and CPRA, including the right to know, to delete, to correct, to opt out of any sale or sharing of personal information, and to limit the use of sensitive personal information. We do not require you to create an Account in order to exercise these rights. To exercise them, contact privacy@wellchina.top (or the address listed in our Privacy Policy if different); we respond within the statutory time frame.

Health information. Where you submit health-related information to the Platform — for example, when booking a Coordination Service — that processing is subject to additional safeguards. Where you are located in a jurisdiction that requires separate consent for health-data processing (including Article 23 of the Republic of Korea's Personal Information Protection Act), we will obtain that consent through a separate, opt-in mechanism at the point of collection, distinct from your acceptance of these Terms.

Cross-border transfers. Personal data may be transferred to, and processed in, the People's Republic of China (where we operate) and the jurisdictions where our service providers are located (currently Japan for Supabase, the United States for Stripe and Google, Germany for DeepL, and the United States for Resend). Where the destination jurisdiction does not offer protection equivalent to that of your country of residence, we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or analogous safeguards.

Legal holds. We may suspend any automated data-deletion or anonymisation process to the extent necessary to preserve data subject to a legal hold, a regulatory inquiry, or an ongoing dispute.

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10. Limitation of Liability

The Platform and its content are provided "as is" and "as available", without warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or quiet enjoyment. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that any defect will be corrected.

To the maximum extent permitted by applicable law, in no event will WellChina, its team members, contractors, or service providers be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including without limitation lost profits, lost data, loss of goodwill, or business interruption, arising out of or relating to your use of the Platform, even if WellChina has been advised of the possibility of such damages.

Aggregate cap. Subject to the carve-outs below, WellChina's aggregate liability arising out of or relating to these Terms or your use of the Platform shall not exceed the greater of (a) the fees you paid to WellChina in the twelve (12) months preceding the event giving rise to the claim, or (b) USD 1,000. This limit applies regardless of the legal theory of the claim (contract, tort, statute, or otherwise).

EU, EEA, UK, and Switzerland consumer carve-out. If you are a consumer in the European Union, the European Economic Area, the United Kingdom, or Switzerland, the aggregate cap in the preceding paragraph and the one-year claims-filing limit in §14.5 do not apply to you. The limitation periods and remedies of your country of habitual residence govern your claims.

Mandatory law carve-out. Nothing in this Section excludes or limits liability for:

• (a) death or personal injury caused by negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) gross negligence or wilful misconduct;
• (d) any liability that cannot be excluded under the UK Consumer Rights Act 2015 sections 31, 49, 52, or 65, or under Directive (EU) 2019/770 on contracts for the supply of digital content and digital services; or
• (e) any other liability that cannot be excluded under mandatory applicable law, including, in the PRC, liability for personal injury under the Civil Code.

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11. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless WellChina and its team members, contractors, and service providers from and against any third-party claims, damages, liabilities, and reasonable legal costs arising out of:

• your breach of these Terms or applicable law
• your User Content or any content you submit to the Platform
• your interactions with any hospital, physician, insurer, or other third party introduced through the Platform, except to the extent we are independently liable
• your infringement of the intellectual-property or privacy rights of any third party

Mutual indemnification. We will, on the same terms, defend, indemnify, and hold you harmless from and against any third-party claim that our published content (excluding User Content and third-party content we display) infringes that party's intellectual-property rights, provided that you give us prompt notice, reasonable cooperation, and control of the defence.

The party seeking indemnification will give the other prompt notice of any claim and will not settle any claim that imposes liability on the indemnifying party without that party's prior written consent.

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12. Termination

These Terms remain in effect for as long as you use the Platform or hold an Account.

You may stop using the Platform and close your Account at any time.

We may suspend or terminate your access to the Platform in accordance with §3, with or without notice in the circumstances described there.

Survival. On termination, sections that by their nature should survive will continue to apply — including §5 (Content), §10 (Limitation of Liability), §11 (Indemnification), §13 (Force Majeure), §14 (Governing Law and Disputes), and §16 (General).

We may also discontinue any feature, plan, or the Platform as a whole, after reasonable advance notice where practicable.

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13. Force Majeure

Neither party will be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including without limitation: natural disasters, fire, flood, earthquake; war, civil unrest, terrorism; public-health emergencies, epidemics, pandemics, or related government measures; closure or restriction of national borders, suspension of visa issuance, exit-ban scenarios affecting users in China; government action, change in law, sanctions, or embargo; failure of telecommunications, electrical power, or cloud infrastructure provided by third parties; and labour disputes not under that party's control.

The party affected will notify the other promptly, and the parties will work in good faith to mitigate the impact. If the event continues for more than ninety (90) days, either party may terminate the affected service. On such termination, we will issue a full refund of Plan Fees paid for services not yet performed and a pro-rata refund of Plan Fees for any partly-performed service, calculated by reference to the value of work actually delivered.

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14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to its conflict-of-laws principles, and without prejudice to the mandatory consumer-protection laws of your country of habitual residence to the extent they apply (Rome I Regulation Article 6 and analogous rules).

14.2 Informal Resolution

Before starting any formal dispute, please contact us at legal@wellchina.top with a clear description of the issue and the outcome you seek. We will respond within fifteen (15) business days and attempt in good faith to resolve the matter.

14.3 Arbitration

Any dispute arising out of or relating to these Terms that is not resolved informally shall be submitted to the China International Economic and Trade Arbitration Commission (CIETAC), South China Sub-Commission, for arbitration in accordance with its rules in effect at the time of application. The seat of arbitration shall be Shenzhen, the language shall be English, and the tribunal shall consist of one (1) arbitrator. The award shall be final and binding.

This Section 14.3 applies to (a) users who are not consumers within the meaning of the laws of their country of habitual residence, and (b) consumers whose home jurisdiction does not provide a non-waivable right to bring proceedings in their local courts.

14.4 Consumer home-jurisdiction rights

If you are a consumer in the European Union, the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction that grants you a non-waivable right to bring proceedings before the courts of your country of habitual residence, you may instead bring proceedings in those courts, and we agree to submit to the jurisdiction of those courts for such proceedings. Section 14.3 will not apply to you in that case.

EU consumers may also use the EU Online Dispute Resolution platform.

14.5 Time Limit on Claims

Except where you are a consumer protected under §14.4 (in which case the limitation periods of your country of habitual residence govern), any claim arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues.

14.6 Individual Resolution Where Lawful

To the extent permitted by applicable law in your jurisdiction, disputes will be resolved on an individual basis, and you will not bring or participate in any class, collective, or representative action against WellChina. This waiver does not apply to public injunctive relief sought by California residents under California law or to any other action where such a waiver is prohibited by the law of your jurisdiction. Where the waiver in this Section is unenforceable, the unenforceable part will be severed and the rest will continue to apply.

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15. Changes to These Terms

We may update these Terms from time to time. For Material Changes, we will:

• post a notice on the Platform homepage and at the top of these Terms, and
• give at least fourteen (14) days' notice before the change takes effect

For Account holders, we will also notify you by email at the address associated with your Account.

Your continued use of the Platform after the effective date of a Material Change constitutes your acceptance of the updated Terms. If you do not agree, you may close your Account before the effective date. Non-material changes (typo fixes, clarifications, internal references) take effect on posting.

The current version is identified by the "Last updated" date at the top of the Terms.

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16. General

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Entire agreement. These Terms, together with the Privacy Policy, Medical Disclaimer, Editorial Policy, Methodology, and any plan-specific terms shown at checkout, constitute the entire agreement between you and WellChina regarding the Platform and supersede any prior agreement on the same subject.

No waiver. Our failure to enforce any provision will not be a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate, successor, or acquirer of all or substantially all of our business, on prior written notice to you.

Independent parties. Nothing in these Terms creates an agency, partnership, joint venture, employment, or fiduciary relationship between you and WellChina.

No third-party beneficiaries. Except as expressly stated in these Terms, no third party has any right to enforce these Terms under the UK Contracts (Rights of Third Parties) Act 1999, Article 522 of the PRC Civil Code, or any analogous law.

Electronic acceptance. Your electronic acceptance of these Terms — by browsing, by clicking an acceptance control, or by completing a purchase — has the same legal effect as a handwritten signature.

Notices to you. We may give notices by posting on the Platform, by email to the address on your Account, or by any other reasonable means. A notice sent by email is deemed received forty-eight (48) hours after sending, unless we receive a delivery-failure response.

Notices to us. You may give notices to us by email to the contact addresses below. A notice sent by email to us is deemed received on the next business day in Shenzhen following the date of sending.

Interpretation. "Including" and "including without limitation" are illustrative and do not limit the generality of the preceding words. The singular includes the plural and vice versa. Section headings are for convenience only and do not affect interpretation.

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